About Us

Positive Individual Proactive Support (PIPS) is an organisation established in September 2014.  We aim to provide high quality social care, and our expertise is providing support to people with disabilities who have high support needs, autism and people whose behaviour severely challenge services. The service will support those people who require an individualised service and a trained workforce to live successfully within their own accommodation in their local community. For information on accessing our services please click here.

We aim to provide services across Teesside, County Durham and North Yorkshire.

What do PIPS provide?

PIPS Model V7.5

  1. A model of providing services which are individualised for a complex service user group which at the same time recognises the need for staff response and support.
  2. The PIPS model is focus on Positive Behavioural SupportPerson Centred Thinking and Active Support.  Staff will receive the training and supervision required to implement these effectively, successfully reducing challenging behaviours and improving people’s lives.
  3. Committed to meeting the living wage requirements to be able to recruit and retain committed, compassionate staff.
  4. Great leadership and a focus on resilience within the service that enables the staff team to stay on track with the service user, even through difficult times, avoiding the need for hospital admission.
  5. The health expertise within the social care model, this fusion will enable service users to live valued, safe and fulfilled lives in the community.
  6. PIPS will be a local business with established links within the community and a good understanding of the environment that we operate in.

 

What PIPS can offer….

Below are images of the interior of accommodation offered by PIPS and Thirteen Housing Group in our Middlesbrough and Loftus schemes.

 

Privacy Notice

As part of the services that Positive Individual Proactive Support offer, we are required to process personal data about our employees, the people we support and, in some instances, the friends or relatives of the people we support and staff.  “Processing” can mean collecting, recording, organising, storing, sharing, or destroying data.

Positive Individual Proactive Support are committed to being transparent about why we need your personal data and what we do with it.  This information is set out in this privacy notice.  It also explains your rights when it comes to your data.

If you have any concerns or questions, please contact by emailing dataprotection@pips.support or in writing to Data Protection Officer, Positive Individual Proactive Support Limited, Endeavour House, 12 Ellerbeck Way, Stokesley Business Park, Stokesley, TS9 5JZ.

If you have a question about personal data we already hold, please provide enough information for us to identify you (e.g., for employees, your name and national insurance number).

People we Support

What data do we have?

So that Positive Individual Proactive Support can provide a safe and professional service, we need to keep certain records about you.  We may process the following types of data:

  • Your basic details and contact information e.g., your name, address, date of birth and next of kin.
  • Your financial details e.g., details of how you pay us for your care or your funding arrangements.

We also record the following data which is classified as “special category”:

  • Health and social care data about you, which might include both your physical and mental health data.
  • We may also record data about your race, ethnic origin, sexual orientation, or religion.
Why do we have this data?

We need this data so that we can provide high quality care and support.  By law, we need to have a lawful basis for processing your personal data.

Positive Individual Proactive Support processes your data because we have a legal obligation to do so under the Health and Social Care Act 2012.

We process your special category data because we are required to provide data to our regulator, the Care Quality Commission (CQC), as part of our public interest obligations.

Positive Individual Proactive Support may also process your data with your consent.  If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent.  We will also explain clearly to you what we need the data for and how you can withdraw your consent at any time.

Where do we process your data?

So that Positive Individual Proactive Support can provide you with high quality care and support we need specific data.  This is collected from and shared with:

  • You or your legal representative(s).
  • Third parties.

Third parties are organisations we might lawfully share your data with.  These include:

  • Other parts of the health and care system such as local hospitals, the GP, the pharmacy, social workers, clinical commissioning groups and other health and care professionals.
  • The Local Authority.
  • Your family or friends – with your permission.
  • Organisations we have a legal obligation to share information with i.e., for safeguarding, the CQC.
  • The police or other law enforcement agencies if we must by law or court order.

Staff

What data do we have?

So that Positive Individual Proactive Support can provide a safe and professional service, we need to keep certain records about you.  We may need to record the following types of data:

  • Your basic details and contact information e.g., your name, address, date of birth, National Insurance number and next of kin.
  • Your financial details e.g., bank detail so that we can pay you, national insurance details, tax details and pension information.
  • Your training records.

We also record the following data which is classified as “special category”:

  • Health and social care data about you, which might include both your physical and mental health data – we will only collect this if it is necessary for us to know as your employer, e.g., fit notes or for you to claim statutory maternity/paternity pay.
  • We may also, with your permission, record data about your race, ethnic origin, sexual orientation, or religion.

As part of your application, you may, depending on your job role be required to undergo a Disclosure and Barring Service (DBS) check.  We record some information from this check, but do not keep a copy of the certificate once we’ve seen it.

Why do we have this data?

Positive Individual Proactive Support require this data so that we can contact you, pay you and make sure that you receive the training and support you need to perform your job role.  By law, we need to have a lawful basis for processing your personal data.  We process your data because:

  • We have a legal obligation under UK employment law.
  • We have a legitimate interest in processing your data – for example, Positive Individual Proactive Support provides data about your training to Skills for Care’s Adult Social Care Workforce Data Set, this allows Skills for Care to produce reports about workforce planning.
  • We are required to provide data to our regulator, the CQC, as part of our public interest obligations.

We process your special category data because

  • It is necessary for us to process requests for sick pay or maternity pay.

If we request your criminal record data, it is because we have a legal obligation to do this due to the type of work you do as an employee of Positive Individual Proactive Support This is set out in the Data Protection Act 2018 and the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975.

We may also process your data with your consent.  If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent.  We will also clearly explain to you what we need the data for and how you can withdraw your consent.

Where do we process your data?

As your employer we need specific data.  This is collected from or shared with:

  • You or your legal representative(s).
  • Third parties.

Third parties are organisations we have a legal reason to share your data with.  These include:

  • Her Majesty’s Revenue and Customs (HMRC).
  • NEST, the pension provider for Positive Individual Proactive Support.
  • Positive Individual Proactive Support’s external payroll provider.
  • Organisations we have a legal obligation to share information with i.e., for safeguarding, the CQC.
  • The police or other law enforcement agencies if we must by law or court order.
  • The DBS service provided by umbrella by Tees, Esk and Wear Valleys NHS Foundation Trust.

Friends/Relatives

What data do we have?

As part of our work providing high quality care and support it might be necessary that we hold the following information on you:

  • Your basic details and contact information e.g., your name and address.

Why do we have this data?

By law, we need to have a lawful basis for processing your personal data.  We process your data because we have a legitimate business in holding next of kin and lasting power of attorney information about the individuals who use our service and keeping emergency contact details for our staff.

We may also process your data with your consent.  If we need to ask for your permission, we will offer you a clear choice and ask that you confirm to us that you consent.  We will also explain clearly to you what we need the data for and how you can withdraw your consent.

Where do we process your data?

So that we can provide high quality care and support we need specific data.  This is collected from or shared with:

  • You or your legal representatives.

Where do we store data?

All data stored by Positive Individual Proactive Support is stored on secure cloud servers located within the United Kingdom. Paper copies of information are stored securely in lockable cabinets within our services and Positive Individual Proactive Support’s Head Office.

Our website

When you visit Positive Individual Proactive Support’s website (www.pips.support), we collect some information about how you use the website, through methods including page tagging and the use of cookies.  We use this to complete statistical information to help evaluate and improve the website and our working practices, and to help diagnose problems with the site and maintain its security.

Your rights

The data that Positive Individual Proactive Support keep about you is your data, and we ensure that we keep it confidential and that it is used appropriately.  You have the following rights when it comes to your data:

  • You have the right to request a copy of all of the data we keep about you. Generally, we will not charge you for this service.
  • You have the right to ask us to correct any data we have which you believe to be inaccurate or incomplete. You can also request that we restrict all processing of your data while we consider your rectification request.
  • You have the right to ask that we erase any of your personal data which is no longer necessary for the purpose we originally collected it for. We retain our data in line with the retention schedule in Positive Individual Proactive Support Record Management Policy.
  • You may also request that we restrict processing if we no longer require your personal data for the purpose, we originally collected it for, but you do not wish for it to be erased.
  • You can ask for data to be erased if we have asked for your consent to process your data. You can withdraw consent at any time – please contact us to do so.
  • If Positive Individual Proactive Support are processing your data as part of our legitimate interests as an organisation or to complete a task in the public interest, you have the right to object to that processing. We will restrict all processing of this data while we investigate your objection.

You may need to provide adequate information for Positive Individual Proactive Support staff to be able to identify you, for example, a passport or driving licence. This is to make sure that the data is not shared with the wrong person inappropriately.  We will always respond to your request as soon as possible and at the latest within one month.

If you would like to complain about how Positive Individual Proactive Support have dealt with your request, please contact:

Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF.  https://ico.org.uk/global/contact-us/

Changes to this note

Updates to this notice will be posted on this page.  Substantial changes may additionally be notified by email.

This notice was last updated on 2nd September 2021

Further information

The latest version of Positive Individual Proactive Support’s policies, including our Data Protection Policy, are available by emailing dataprotection@pips.support