What is good support?

PIPS worked closely with the service user reference group, part of Tees, Esk and Wear Valleys NHS Foundation Trust learning disability service, which is supported by Skills for People.

The reference group gave their perspective of what quality support means to them:

  • I know that they are really listening to me
  • They don’t rush me – they go at my pace
  • They help me to make choices
  • They find out about me
  • They don’t treat me like a naughty child
  • They try to understand what I do and why I do it
  • Treat me with respect
  • Takes the trouble to explain things properly
  • Treat me the way they would want to be treated
  • Be able to explain things in the way I need – using things like pictures
  • Be happy not to be the boss
  • I want to be able to say if I’m not happy about something and for you to take it on board without getting huffy
  • I want to feel safe with you
  • I want to feel that you want to do the job and you like doing it
  • When I need comfort, you’ll give it
  • Be able to think about things…….
  • Keep calm in a crisis

Annual Statement for Infection Prevention and Control

This annual statement will be generated each year in February on an annual basis, in accordance with the Health and Social Care Act 2008 Code of Practice on the Prevention and Control of Infections and Related Guidance.  To download a copy of PIPS annual statement click here.