Our Support

What is good support?

PIPS works closely with our reference group, The Moving Froward Group (link to the MFG page) supported by Skills for People and the service user reference group, part of Tees, Esk and Wear Valleys NHS Foundation Trust learning disability service.

The reference group gave their perspective of what quality support means to them:

I know that they are really listening to me
They don’t rush me – they go at my pace
They help me to make choices
They find out about me
They don’t treat me like a naughty child
They try to understand what I do and why I do it
Treat me with respect
Takes the trouble to explain things properly
Treat me the way they would want to be treated
Be able to explain things in the way I need – using things like pictures
Be happy not to be the boss
I want to be able to say if I’m not happy about something and for you to take it on board without getting huffy
I want to feel safe with you
I want to feel that you want to do the job and you like doing it
When I need comfort, you’ll give it
Be able to think about things…….
Keep calm in a crisis